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T's and C's General Regulations

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Terms & Conditions and Indemnity

 

POPI Act

Ons Dorpshuis Guest House adheres to the POPI Act in order to protect our guests from harm and their right to privacy.  We ensure the integrity and safekeeping of personal information in our possession or under our control.  We will take steps to prevent the information being lost or damaged, or unlawfully accessed. 

  1. Proof of Identification

It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the guest house.  Without original copy of valid ID the guest will not be allowed to check-in.

  1. General Indemnity

Whilst every care has been taken by Ons Dorpshuis Guest House to ensure the safety of guests and their possessions whilst enjoying our accommodation, Ons Dorpshuis Guest House and the owners does not accept any liability in the event that any loss or damage to persons or property is experienced by a guest and their visitors. Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

  1. Valuables

Ons Dorpshuis Guest House or the owners does not accept any liability for loss of or damage to any valuables or property belonging to guests or their visitors.  It is therefore the sole responsibility of all guests to make arrangements for adequate insurance coverage on all valuable items prior to arrival at Ons Dorpshuis Guest House.  This includes but is not limited to, photographic equipment, laptops or other electronic devices, jewellery, cash and vehicles.

  1. Loss or Damage to Ons Dorpshuis Guest House

Should Ons Dorpshuis Guest House suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.

  1. Right of Admission Reserved

Ons Dorpshuis Guest House at all times reserves the full right of admission and accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights.

  1. Swimming Pool

Any guest or their visitors using the swimming pool and surrounding area are utilising such facilities entirely at their own risk and that they are fully aware that there are no lifesaving facilities of any nature provided and therefore indemnify Ons Dorpshuis Guest House and the owners of this facility in full and shall have no claim of whatsoever nature against the Ons Dorpshuis Guest House and the owners including any claim from any injury/ bodily harm/death and or/loss of property which could arise from the use of this facility.

  1. Parking Lot

Parking is available free of charge for all guests.  Do not park in front or in the way of the electrical gate or cause any parking obstructions.  Do not leave any valuables inside your car while it is parked.  We cannot accept responsibility for the loss or theft of any such articles while your car is parked on our premises.  Parking is at own risk.

  1. Minors

Minors are the sole responsibility of the parents, guardian(s) or the person or persons in whose care they are whilst at Ons Dorpshuis Guest House or whilst using its facilities.  Youngsters must be under adult supervision at all times (apartments & entertainment areas).

  1. Non-Smoking

Ons Dorpshuis Guest House, in recognition of Health, Safety and Environment concerns, is committed to providing and maintaining a safe and healthy working environment for all its employees, visitors and contractors.  Ons Dorpshuis Guest House is a NON-SMOKING establishment and your co-operation in this regard will be appreciated.  At some dedicated Self Catering units smoking is permitted and designated outside areas.  Smokers are invited not to smoke immediately outside the entrances or open windows.  Please use provided ashtrays and keep area cigarette free.

  1. Check In / Check Out

Check-in time starts at 14h00, but every effort will be made to accommodate earlier.  All outstanding balances are due on arrival and payable before check-in.  Keys will be handed over to the guest after payment and administration at all times. The office closes at about 20:00 for late arrival, please arrange it prior to check-in. The after hour number is 082 927 5097

Check-out is at 10:00am, later check-out is possible by arrangement only.  Please leave the room keys at Reception or at specific key box at different houses.  The cost for replacement of lost room keys or damaged locks is applicable and to be paid immediately in cash.

  1. Noise Levels

As Ons Dorpshuis Guest House is situated in a residential area, guests and their visitors are expected to show consideration to our neighbours and fellow guests by keeping noise levels to a minimum.  It is not allowed to play music out of any vehicle, units or stereo systems.  Bad behaviour and excessive noise are not tolerated; if it continues, the police will be called and the offenders evicted.  If you have a complaint, please speak to Duty Manager immediately.   Noise timeout is 21:30 during the week and 23:00 on weekends.  The braai area must be vacated by 23:00. No singing or gatherings may be allowed in the apartments, parking areas or leisure areas. Such events/gatherings must be held in the conference venues at additional costs and arrangements.

  1. Extra Guests / Visitors

All extra guests or visitors must kindly report to the office, complete a visitor sign-in sheet and pay any additional costs.  Overnight guest must pay R 200.00 per person per night, excluding all meals.  No meals will be allowed to be shared with extra guests or visitors.

Terms and Conditions

By signing this indemnity form I state that I have read and understood the terms and conditions and that I am aware that the Terms and Conditions are to be read in conjunction with the Indemnity form. The person receiving this set of rules undertakes to bring the rules to the attention of all the members of his or her group.  This person also accepts responsibility for compliance with the rules by all members of his or her group.

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